Exceptions from your right of withdrawal
Some products are exempt from the right of withdrawal, these are;
- customised goods or goods ordered to the customer’s specifications
- goods that are liable to deteriorate or expire rapidly
- any sealed software, sealed audio or video recordings that have been unsealed
- goods that are not suitable to return once unsealed for health protection or hygiene reasons
- for services such as, but not limited to, installation if the services has been fully performed
For a complete and up to date list of exceptions to your right of withdrawal please see our terms and conditions.
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I don’t want the product
In accordance with your right of withdrawal when you purchase goods online or over the phone, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. ...
How do I return unwanted items?
To return your unwanted order please read the below terms and follow the instructions at the bottom. Do not install or use any unwanted items. This counts as acceptance of goods and the item is then non-returnable and non-refundable. You have a ...