Some products are exempt from the right of withdrawal, these are;

• customised goods or goods ordered to the customer’s specifications
• goods that are liable to deteriorate or expire rapidly
• any sealed software, sealed audio or video recordings that have been unsealed
• goods that are not suitable to return once unsealed for health protection or hygiene reasons
• for services such as, but not limited to, installation if the services has been fully performed

For a complete and up to date list of exceptions to your right of withdrawal please see our terms and conditions.