We're really sorry to hear your item has arrived damaged. Send us photos of the damage to the product and the packaging (even if there are no obvious marks on the box) by email to help@electrocity.ie within 48 hours of receiving your delivery. Please put your order number in the subject line.

Keep the product and packaging, and don't install or use it until we've had a look. It makes it easier for us to see what happened and sort it quickly.

One of our team will come back to you with next steps. You can also call us on 059 918 8069.