Changed your mind about something you bought online or over the phone? You can cancel and send it back.

• Let us know within 14 calendar days, starting the day after delivery. Use the Cancel my order form on our Returns & Refunds page, call us on 059 918 8069 or email help@electrocity.ie.
• Once you've told us, send the item back without undue delay, and no later than 14 days after you told us.
• You can open the goods and examine them as you would in a shop. To get a full refund, don't start using them, install them or input any data or software. Return them in 'as new' condition, with all parts, accessories and manuals, in the original packaging.
• You can drop smaller items into any of our stores, or send them back with your preferred courier at your own cost to ElectroCity Ltd, Hanover Retail Park, Hanover Road, Carlow, R93 XH92.
• Larger items can also be dropped back to any of our stores, or we can collect them from you for €35.
• We may reduce your refund where goods have been handled beyond what was needed to check them, or come back damaged, incomplete, or missing accessories or manuals.
• We'll refund you within 14 days of getting the item back, or of receiving proof that you've sent it, whichever is earlier. The refund goes back to your original payment method.

Some items can't be returned because you've changed your mind, such as goods made to your specification, and hygiene items like headphones, shavers and personal care products once they've been unsealed. See Exceptions from your right of withdrawal. These exceptions don't apply to faulty goods. If your product is faulty, see our Faulty Goods & Repairs page.

For goods bought in one of our stores, there's no automatic right to return an item because you've changed your mind. Please get in touch with the store.