Unwanted Items
Exceptions from your right of withdrawal
Some products are exempt from the right of withdrawal, these are; customised goods or goods ordered to the customer’s specifications goods that are liable to deteriorate or expire rapidly any sealed software, sealed audio or video recordings that ...
I don’t want the product
In accordance with your right of withdrawal when you purchase goods online or over the phone, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. ...
How do I return unwanted items?
Changed your mind about something you bought online or over the phone? You can cancel and send it back. Let us know within 14 calendar days, starting the day after delivery. Use the Cancel my order form on our Returns & Refunds page, call us on 059 ...