Product Support
Understanding "At a Glance" Product Summaries
What is "At a Glance"? "At a Glance" is a short summary at the top of our product pages. It tells you why other shoppers like the product and what makes it useful in daily life. How it works Our AI looks at product details and customer feedback to ...
My product arrived damaged — what do I do?
We’re really sorry to hear that your item has arrived damaged. Send a photo of the damage to our team at help@electrocity.ie and include your order number in the subject line. Once you have sent this to us, you can wait for a response or get in touch ...
How do I arrange an engineer to look at my product?
My product is under warranty If your product is under warranty and you want an engineer to come and look at a fault with your product, just call the manufacturer directly. While it’s best to contact the manufacturer first, if you’d rather not, you ...
How do I find my product serial number?
Before you call the manufacturer you'll need the serial number of the product. This is something that is usually found on the product itself. For example, on washing machines and fridge freezers it's usually found on the inside of the door. If you're ...
Manufacturer Contact Details
Need help with your product? Find the contact details for the manufacturer below. You can scroll side-to-side to view more info. Online Help Email Phone Aarke https://www.aarke.com/support Acer https://store.acer.com/en-ie/ 01 437 8367 Adamo ...
My product isn't working – what do I do?
We want to make sure that no matter what you buy from us, you enjoy it. We’ll do whatever we can to help if your product is faulty. Purchased less than 28 days ago Get in touch with us! We'll be able to help you out and get your issue sorted quickly. ...
Popular Articles
Will you collect my old appliance?
We will collect your old large appliances when we deliver your new one, free of charge. Please ensure that the old appliance is disconnected, clean and ready for the driver at time of delivery. Our drivers will not remove your appliance from any ...
Can I track my order?
Small Items You will receive your tracking details by email as soon as the courier has collected your order. You can also track your order at tracking.electrocity.ie. Large Items Nationwide Delivery For large items delivered outside of Carlow, ...
How long will delivery take?
Delivery times (Estimated) Small items e.g. kettles, vacuums, TVs up 32″ 1-2 Working Days Large items e.g. Washing machines, cookers 2-4 Working Days Outlying rural areas may take longer Local Delivery Carlow, Kilkenny, Waterford 1-3 Working Days ...
What's included with appliance installations?
We offer professional installation services for most appliances. The exact service depends on the type of appliance - you'll see the specific details and price when you add installation to your order. What to Expect All of our installation services ...
Click & Collect
We offer a ‘Click & Collect’ service free of charge at our stores in Kilkenny, Carlow and Waterford. Order your items online and collect them from our stores at a time that’s convenient for you. Once you’ve made your order we will pick your item from ...