Product Support
Understanding "At a Glance" Product Summaries
What is "At a Glance"? "At a Glance" is a short summary at the top of our product pages. It tells you why other shoppers like the product and what makes it useful in daily life. How it works Our AI looks at product details and customer feedback to ...
My product arrived damaged — what do I do?
We’re really sorry to hear that your item has arrived damaged. Send a photo of the damage to our team at help@electrocity.ie and include your order number in the subject line. Once you have sent this to us, you can wait for a response or get in touch ...
How do I arrange an engineer to look at my product?
My product is under warranty If your product is under warranty and you want an engineer to come and look at a fault with your product, just call the manufacturer directly. While it’s best to contact the manufacturer first, if you’d rather not, you ...
How do I find my product serial number?
Before you call the manufacturer you'll need the serial number of the product. This is something that is usually found on the product itself. For example, on washing machines and fridge freezers it's usually found on the inside of the door. If you're ...
Manufacturer Contact Details
Need help with your product? Find the contact details for the manufacturer below. You can scroll side-to-side to view more info. Online Help Email Phone Aarke https://www.aarke.com/support Acer https://store.acer.com/en-ie/ 01 437 8367 Adamo ...
My product isn't working – what do I do?
We want to make sure that no matter what you buy from us, you enjoy it. We’ll do whatever we can to help if your product is faulty. Purchased less than 28 days ago Get in touch with us! We'll be able to help you out and get your issue sorted quickly. ...
Popular Articles
Can I track my order?
Nationwide Delivery — Large Items Large items delivered outside of Carlow, Kilkenny & Waterford can be tracked by phone with the courier, Caulfield Transport, on 01 403 8500. You will need to provide your order number and name. Carlow, Kilkenny & ...
Will you collect my old appliance?
We will collect your old large appliances when we deliver your new one, free of charge. Please ensure that the old appliance is disconnected, clean and ready for the driver at time of delivery. Our drivers will not remove your appliance from any ...
How long will delivery take?
At ElectroCity we strive to offer the most competitive & secure delivery service. Small items are delivered by DPD and delivered within 2 working days, provided that the product is in stock and the order is received before 11am Monday to Friday ...
What's included with appliance installations?
Unpacking of appliance Positioning of appliance Plumb-in of appliance to an existing water connection or connection of appliance to an existing electrical connection Removal of your old appliance Removal of all packaging Please note that all ...
Click & Collect
We offer a ‘Click & Collect’ service free of charge at our stores in Kilkenny, Carlow and Waterford. Order your items online and collect them from our stores at a time that’s convenient for you. Once you’ve made your order we will pick your item from ...